Challange

In the summer of 2025, one of NeuroBridge’s largest enterprise clients — a global technology group piloting its neurodiversity inclusion platform — paused rollout until it could verify NeuroBridge’s Environmental, Social, and Governance (ESG) credentials.
The client’s procurement policy required all software and consultancy partners to evidence responsible data management, ethical governance, and sustainable operations under its downstream compliance framework.

For NeuroBridge, this was a defining moment. Despite already operating ethically, the company lacked a formalised ESG report or a referenced link to recognised standards such as the Global Reporting Initiative (GRI). Without it, the client’s risk committee could not approve system access for thousands of their neurodivergent employees.

Approach

NeuroBridge partnered with ESG specialists Downstream ESG to complete a rapid ESG materiality assessment, stakeholder engagement exercise, and GRI-referenced report.

Key steps included:

• Mapping NeuroBridge’s existing policies and controls – data privacy (ICO registration), Equality Act 2010 compliance, anti-bribery, and neurodiversity governance – against GRI disclosures.
• Conducting a materiality survey across clients, neurodivergent contributors, and leadership to identify the most relevant ESG topics: data privacy, inclusion outcomes, wellbeing, responsible technology use, and environmental impact.
• Producing a concise, verifiable ESG report “with reference to GRI”, structured around the same disclosure framework used by NeuroBridge’s larger clients.

Results

Within 7-days of project kick start, NeuroBridge delivered a complete ESG report with reference to ten GRI standards, covering:

• Customer Privacy : zero data breaches; GDPR and ISO 27001-aligned processes.
• Diversity & Inclusion: formal neurodiversity and equal-opportunity policies; Disability Confident Committed status.
• Environmental Responsibility: carbon-neutral digital operations and benchmarked Scope 2/3 reporting.
• Governance & Anti-Corruption: zero-tolerance ethics and whistleblowing policy.

The resulting disclosure satisfied the client’s due-diligence team and enabled the partnership to continue.

Impact

Downstream compliance achieved: NeuroBridge met the supplier ESG verification threshold of its enterprise client without delay.

Brand value enhanced: The company’s transparent ESG report has since been used to win new public-sector and FTSE 100 contracts.

Sustainable growth enabled: With its first formal ESG baseline in place, NeuroBridge now reports annually and uses the findings to guide product innovation, stakeholder engagement, and continuous improvement.

Key Takeaway

NeuroBridge’s experience shows that ESG is no longer optional for SMEs serving larger organisations.